Your LUMI mattress is covered by a 10-year limited warranty, starting from the original date of purchase.
This warranty applies to manufacturing defects in materials and workmanship, subject to the terms outlined below.

Products Covered

This warranty applies to:

• LUMI mattresses purchased directly from LUMI Sleep via our website or official showrooms
• Mattresses delivered and used within Singapore
• Mattress covers supplied together with the mattress

This warranty does not apply to:

• Clearance, display, refurbished, or “as-is” items
• Mattresses purchased from unauthorised resellers or marketplaces

LUMI mattresses are designed to be used on a firm, supportive bed base or adjustable base that can safely support the combined weight of the mattress and users. Damage caused by improper support is not covered.

Who This Warranty Applies To

This warranty applies only to the original purchaser of the mattress and is non-transferable.

Please retain your order confirmation or receipt as proof of purchase.

Commercial use (e.g. hotels, serviced apartments, rental properties) is not covered under this warranty unless expressly agreed in writing.

What This Warranty Covers

LUMI warrants your mattress against the following manufacturing defects:

• Visible sagging or indentation greater than 2.5 cm (1 inch), not caused by improper support
• Cracking, splitting, or deterioration of foam materials due to manufacturing faults
• Defects in the mattress cover zipper caused by workmanship issues

What This Warranty Does Not Cover

This warranty does not cover:

• Normal softening or comfort preference changes over time
• Damage caused by misuse, abuse, stains, spills, burns, cuts, or liquid exposure
• Improper handling, folding, or storage
• Use on an unsuitable bed frame or base
• Normal wear and tear
• Cosmetic issues that do not affect mattress performance

Remedies Under This Warranty

If a covered defect is confirmed, LUMI will, at its discretion:

• Repair the defective component, or
• Replace the mattress (or affected part)

Any repaired or replacement mattress will continue under the original warranty period, counted from the original purchase date.

LUMI does not offer refunds under the warranty. Warranty remedies are limited to repair or replacement only.

How to Make a Warranty Claim

To submit a warranty claim:

1. Email support@lumisleep.sg
2. Provide proof of purchase and photos/ videos of the issue
3. Allow reasonable inspection or assessment as requested

If the claim is approved, LUMI will arrange repair or replacement at no cost for covered defects.

Limitation of Liability

To the fullest extent permitted under Singapore law:

• This warranty replaces all other express warranties
• LUMI is not liable for indirect, incidental, or consequential losses
• LUMI’s liability is limited to the original purchase price of the mattress

Your LUMI Adjustable Bed is covered by a 5-year limited warranty, starting from the original date of purchase.
This warranty covers manufacturing defects in materials and workmanship, subject to the terms outlined below.

Warranty Coverage Period

• Years 1–2:
  Full coverage for manufacturing defects in parts and workmanship
• Years 3–5:
  Limited coverage on structural and mechanical components
  (labour and transport charges may apply)

Products Covered

This warranty applies to:

• LUMI Adjustable Beds purchased directly from LUMI Sleep via our website or official showroom
• Adjustable beds delivered and used within Singapore
• Structural frame, motors, control systems, and electrical components supplied with the adjustable bed

This warranty does not apply to:

• Clearance, display, refurbished, or “as-is” items
• Adjustable beds purchased from unauthorised resellers or marketplaces

Who This Warranty Applies To

This warranty applies only to the original purchaser of the adjustable bed and is non-transferable.

Please retain your order confirmation or receipt as proof of purchase.

Commercial use, including hotels, serviced apartments, or rental properties, is not covered unless expressly agreed in writing.

What This Warranty Covers

Years 1–2

• Manufacturing defects in parts and workmanship
• Coverage includes motors, control units, wiring, and mechanical components
• Parts and labour are covered during this period

Years 3–5

• Manufacturing defects in structural and mechanical components
• Parts may be covered
• Labour, transport, and service charges may apply

What This Warranty Does Not Cover

This warranty does not cover:

• Damage caused by misuse, abuse, overloading, or improper installation
• Damage resulting from unauthorised repairs or modifications
• Damage caused by incorrect power supply or failure to follow usage instructions
• Damage from exceeding recommended weight limits
• Normal wear and tear, cosmetic damage, fabric wear, cables, or accessories

Warranty Remedy

If a covered defect is confirmed, LUMI will, at its discretion:

• Repair the defective component
• Replace the defective part
• Replace the adjustable bed

Any repaired or replacement product will continue under the original warranty period, starting from the original purchase date.

Refunds are not provided under this warranty.

How to Make a Warranty Claim

To submit a warranty claim:

• Email support@lumisleep.sg
• Provide proof of purchase
• Include clear photos or videos showing the issue

Our team will review your claim and guide you through the next steps.