No problem at all. Please contact us at support@lumisleep.sg and our team will be happy to assist you.

• In-stock items can typically be delivered within 3 working days
• Bed bases and adjustable bases have an estimated lead time of 8–10 weeks from the order date
• Pre-order items will be delivered based on the item’s earliest restocking schedule

Our team will keep you informed and coordinate delivery once your order is ready.

Delivery is complimentary for all LUMI orders above SGD 200, provided the location is lift-accessible.

For non-lift accessible locations, a carry-up fee of SGD 10 per level, per bulky item applies.

Yes. You’ll be asked to indicate your preferred or estimated delivery date and time during checkout or delivery coordination. We’ll do our best to accommodate your selection.

Yes, we offer mattress and bed frame disposal services at an additional fee, depending on size and site accessibility.

Mattress disposal fees:

• Single / Super Single: from SGD 30
• Queen: from SGD 50
• King: from SGD 80

Bed frame dismantling and disposal:

• SGD 100 across all sizes

Additional charges apply for locations without lift access.

Yes. We offer relocation services for mattresses and adjustable bases at an additional fee.

Relocation starting rates:

• Single / Super Single: from SGD 130
• Queen: from SGD 150
• King / Split King: from SGD 180

Final pricing may vary based on accessibility and scope. Please contact us for a tailored quote.
Additional fees apply for non-lift accessible locations.

LUMI’s warranty applies to our mattresses and adjustable bases, offering up to 10 years assurance across your sleep setup.

Each product is protected against manufacturing defects, ensuring consistent performance, comfort, and support over time. It’s our way of standing behind the quality of every LUMI experience night after night.

You may refer to the full warranty terms for detailed coverage.